FAQ's
FREQUENTLY ASKED QUESTIONS
For your convenience, we have gathered the most common
questions we get asked about Slaybrook Manor and your visit.
Please contact us if you have a question that is not answered here!
1. What are the days/times of operation?
See our days/times here:
Week One
October 3-4
6:30 - 9:30 PM
Important: Please arrive according to your ticket instructions. Late arrivals will not be guaranteed entry, but we will do our best! Please be patient with us we are all volunteering our time and will do all we can to make this a smooth and enjoyable fun time!
Week Two
Week Three
October 10-11
Closed
October 17-18
6:00 - 10:00 PM
October 19
Important: All reservations are weather permitting. If there are natural weather events that make attendance unsafe, we will close the Haunt until it is safe to reopen. Please follow and stay tuned to announcements here and on our Facebook page for up-to-date information on the Manor.
Inclement Weather Closed
Week Four
October 24-25
6:00 - 10:00 PM
October 26
5:00 - 8:30 PM
Week Five
October 30
Halloween!
October 31
6:00 - 8:30 PM
8:00 - 10:30 PM
We are located at 8158 Saybrook Dr, Westerville, OH 43082​​
2. Are Tickets required and Why are you suggesting a minimum $10/person donation this year?
Tickets are free, but required to enter the haunt. We will be serving walk-ins, unless the tickets for that timeslot are sold out. If you come without a ticket already reserved there will most likely be a substantial wait unless we are very slow for that time. You will be required to sign up for a ticket and sign the waiver attached before entry. We suggest walk-ins come earlier in the month in order to avoid long waits.
Our Haunt was and continues to be created out of pure joy for the season and our desire to give something back to our awesome community. We have always treasured Halloween and the giggles that come after a good scare. After much consideration, we reluctantly made the decision to ask for a suggested donation price so that we can continue operations and meet our donation goals for the local charity we chose this year.
3. how accessible is the haunted house?
Slaybrook Manor is unfortunately not wheelchair accessible at this time. Most guests with mobility issues can enjoy the haunt, however, as we have tried to maintain at least 36" walking path throughout the haunt. If you have any questions about whether or not you will be able to walk the event, please don't hesitate to reach out via email and we will work with you and your party to make it happen if it is possible.
The event also utilizes some flashing lights and fog effects. Guests with special needs or medical conditions should always be accompanied by a parent, guardian, or caretaker. If one is not available, please inquire if our event manager is able to accompany you.
We will always attempt to advise your party on the safest way forward, and
will try to make accommodations for all our guests with special needs if at all possible. EVERYONE DESERVES AN OPPORTUNITY TO ENJOY OUR HAUNT!
4. How scary is slaybrook manor?
Our intended age for guests ranges between 7+ with an accompanying guardian or 12+ without a guardian. For our youngest of guests, or any guest that just has a lower tolerance for scares, we have personal "magic" glow sticks imbued with extra bravery will be available to hopefully help alleviate some of their trepidation.
The Manor also will be offering a toned-down version of the experience between the hours of 5:00-7:45 and it is definitely less scary when the sun is still out! At 8:00 we will kick thing up a little bit and suggest those with children 10+ attend during those times.
Parents of little ones are encouraged to tour the Haunt first in order to decide if they want to bring in their small child. While we designed the Manor to be approachable for most thrill seekers, some things found within the manor can be triggering for select individuals.
5. Can I record inside the Manor?
No. We ask that all guests put their phones away while visiting the Manor. Lighting from your phone will ruin the experience of the other guests and may cause a safety hazard. Unless you have special permission from the owners, if you are found to have your mobile device out within the Manor, you will kindly be asked to leave in order to protect the experience of other guests.
6. What should I wear?
Costumes are allowed (and we love seeing everyone's creativity), but they cannot include weapons (including but not limited to pretend/prop guns, swords, staffs, hammers, scissors, etc. or what might be called "extensions" to a costume like the Freddie Kruger "fingers"). Costume masks, hoods or similar items that fully cover the face should not be worn in the Haunt as a guest, as this can impair your vision in low light and become a safety issue.
Please keep in mind that bulkier costumes probably won't work well to go through the haunt. You can leave prohibited items at the entrance and retrieve them after you exit, if needed (but we will not take any responsibility for lost or stolen items). The safety of our guests is our top priority, as is the safety of our wonderful volunteer scare actors. If you are planning on attending with the intent to scare or harass our actors, we kindly encourage you to find a different Haunt to attend!
7. What if I want to leave?
There will be multiple staff members in the Manor at all times. If you or someone in
your party would like to exit the haunt early, please inform staff and they will direct you to one of the multiple emergency exits throughout the haunt.
8. Can I bring my pet?
Pets will NOT be allowed inside the Haunt grounds. Any pets brought to our site must be leashed and attended at all times off the Haunt grounds.
9. Are food/drinks available?
​Food and Drinks should not be taken into the Manor itself. We may have vendors present where you can purchase food/beverages depending on the night. Please check our Facebook page for the most up-to-date information on attending vendors. Food or drinks found inside the Manor will be confiscated and thrown away.